Run your mission on systems, not willpower.
You've outgrown the way you work.
I work with mission-driven organizations: social impact startups, nonprofits, and B Corps that are scaling, but hitting the wall where informal processes stop working. I help you build the operational infrastructure to match your execution to the size of your ambition.
Where the issues usually show up.
It tends to be the same three places.
Projects that never finish. Work starts, stalls, gets restarted, and a real share of your team's time goes into the restarting.
Workarounds that are never written down. Manual steps that exist because a system doesn't. That's where the errors and the rework come from.
Everything flows through one person. Stalled decisions because the "Source of Truth" lives in one person’s head.
How the work goes.
Most engagements start with an Ops Roadmap. About four weeks of mapping how your organization actually runs, ending in a prioritized plan that you can act on with or without me.
From there I usually stay on as fractional COO, leading that plan through implementation and coaching your team to run it themselves. If you already know what you need, we can start there instead.
Where automation or AI takes real work off people's plates, we build it in. Where it's a shiny object, I'll say so.
Who you'd be working with.
I started out as a lawyer, and I built and ran my own practice for years. That's where I learned firsthand what it costs an organization when everything has to run through one person.
I handled both legal and business operations for Waymark, a venture-backed startup, building the systems and automated workflows needed to run things fast.
I liked that work enough to get formal about it. While working for the City of Detroit in process improvement, I obtained certifications as both a Lean Six Sigma Green Belt and a Project Management Professional (PMP). I spent years with the City building the operations and data systems behind hundreds of millions of dollars in public projects.
Now I bring that to organizations building toward something bigger than profit. I take the work seriously. I don't take myself too seriously. And I believe the best operational systems make people's jobs easier, not more complex.
Let’s talk about your operations.
If any of this sounds like your organization, a 30-minute call is the fastest way to find out whether I can actually help. No hard sell. You tell me what's going on, and I'll give you my honest read on it. You decide where we go from there.